Refund Policy

1. Our Commitment to Your Satisfaction

We believe in the value Luma brings to your invoicing. If you're not entirely satisfied, we want to understand why.

2. Our Refund Policy

As Luma is an annual subscription service providing immediate access to our digital platform, all payments are generally non-refundable once processed.

3. Exceptions (If Applicable)

We may consider refunds in exceptional circumstances, such as:

Duplicate accidental charges.
Cases where the service was not accessible due to a technical issue on our part, and we were unable to resolve it within a reasonable timeframe.

Any requests for an exception will be reviewed on a case-by-case basis.

4. How to Request a Refund (for Exceptions)

If you believe your situation qualifies for an exceptional refund, please contact us at alexandermak71@gmail.com with details of your case, including your transaction ID.

5. Policy Changes

We reserve the right to modify this refund policy at any time. Any changes will be posted on this page.